Warranty and Complaints

Warranty and Complaints

Welcome to our warranty and complaints policy. On this page, you will find important information about the warranty of our products and how to handle any complaints.

Product Warranty

All products purchased on accessories-tuning are covered by our standard warranty. The duration of the warranty may vary depending on the type of product, but is usually 1 year from the date of purchase. The warranty covers manufacturing defects and problems related to the quality of materials.

How to Activate the Warranty

To activate the warranty, you must keep your receipt and order confirmation as proof of purchase. If your product has a problem covered by the warranty, please contact us via email at info.accessorituning@gmail.com to start the complaint process.

Complaints Procedure

If you purchased a product from us and experience a defect or problem, please follow these steps to make a complaint:

  1. Contact us : Send an email to info.accessorituning@gmail.com
    Please provide your order number and a detailed description of the problem.

  2. Complaint Assessment : Our team will evaluate your complaint and provide you with instructions on how to proceed. We may request further information or the return of the defective product.

  3. Complaint Resolution : We will do our best to resolve your complaint as quickly as possible. This may include repair or replacement of the defective product.

  4. Refund : If it is not possible to repair or replace the product, we will proceed with the refund of your purchase.

Return Policy

In addition to our guarantee, we offer a 30 day return policy from the delivery date. You can return the product with a valid reason and as long as it is in original condition and with all accessories.

Contact us

For any questions, complaints or requests for assistance, do not hesitate to contact us. We are here to help you.