Frequent questions

REGISTRATION

How can I register an account on Accessori-tuning?

To register an account on Accessori-tuning and take advantage of all its features, follow these steps:

  • Go to our website accessories-tuning.com .
  • Click on the "Account" or "Login" icon located at the top right.
  • Select the "Register" or "Create an account" option.
  • Fill out the registration form with your personal information, including first name, last name, email address and a secure password.
  • Provide any additional details requested and accept the terms and conditions.
  • Click on "Register" or "Create Account" to complete registration.

What should I do if I forget my password?

If you forget your password, don't worry. Follow these steps to reset it:

  • Go to the login page on Accessories-tuning.
  • Click on "Forgot your password?" or "Reset Password".
  • Enter the email address associated with your account.
  • You will receive an email with instructions on how to reset your password. Follow the prompts to create a new secure password.

Can I use my account on different devices?

Yes, your account on Accessori-tuning is accessible from any device with Internet access. You can use the same account on computers, tablets and smartphones.

What can I do once registered?

Once registered on Accessori-tuning, you will have access to a number of benefits, including:

  • Place orders faster and easier.
  • Track the status of your orders.
  • Save your favorite shipping addresses.
  • Receive exclusive offers and promotions via email.

Is registration on Accessori-tuning free?

Yes, registering an account on Accessori-tuning is totally free and does not involve additional costs.

What to do if I encounter problems while registering?

If you encounter any problems during the registration process, please contact our customer service. We will be happy to assist you and resolve any problems you may encounter.

How can I delete my account if I want to do so?

If you wish to delete your account on Accessori-tuning, contact our customer service and request assistance in deleting your account. We'll walk you through the process.

What personal information is requested during registration?

During registration, you will be asked to provide personal information such as your first name, last name, email address and a secure password. This information is necessary to create and secure your account.

We hope that these answers to frequently asked questions will simplify the registration process and resolve the doubts of our users. If you have further questions or need assistance, please contact us.

PURCHASE

How to place an order:

Choose the product or service: Start by selecting the product or service you want to purchase from an online store or service provider.

Add to cart: Once you have found the desired product, click on the "Add to cart" button or similar icon to add it to your virtual cart.

View Cart: Go to your virtual cart or basket to review the items you have selected. Here you can make changes, such as adding or removing items or adjusting quantities.

Proceed to Checkout: Once you are satisfied with the contents of your cart, click "Proceed to Checkout" or a similar button to begin the checkout process.

Enter your shipping information: Provide the shipping address where you would like to receive your order. Make sure it is correct.

Select payment method: Choose your preferred payment method from the available options, such as credit card, PayPal, bank transfer, etc.

Confirm your order: Review your order carefully, including shipping and payment details. If everything is correct, confirm the order.

Receive your order confirmation: After confirmation, you will receive an order confirmation which will include your purchase details and an order reference number.

Receive your order: Once your order is processed and shipped, please wait for delivery to the address specified during the ordering process.

Where can I find you? Do you have a shop?

We are an online shop and operate exclusively on the Internet. We do not have a physical location, so all of our products are only available for online purchase. You cannot try or test them before purchasing. You can find and buy everything you need directly on our website.

Can I cancel my order?

Yes, it is possible to cancel an order, but it is important to do so within a certain period of time after its confirmation. To do so, please contact us immediately via our customer service team at [Enter customer service email address] or by using our online contact form. Please provide your order number and reason for cancellation. Please note that if your order has already been processed or shipped, it may not be possible to cancel it.

How to track my order?

To track the status of your order, follow these steps:

Log in to your account on our website using your username and password.

Go to the "Order Status" or "Orders" section in your account.

You will find a list of your past orders. Click on the order you want to track.

You will find your order tracking number, if available. Click on this number to be redirected to the shipping courier's website and follow the delivery in real time.

If you need further information or assistance tracking your order, please contact us at our customer service department at [Enter customer service email address].

How to apply a discount or coupon?

To apply a discount or coupon to your order, follow these steps during the checkout process:

Add the desired products to the cart.

Go to the cart and check the selected items.

You will find a field called "Discount Code" or "Coupon" during checkout. Enter the coupon code or promotional discount in the appropriate field.

Click "Apply" or a similar button. The order total will be automatically updated with the discount applied.

Proceed to payment by following the instructions.

Remember that coupons may have specific expiration dates or conditions, so be sure to read the coupon details carefully before using it.

DELIVERY AND SHIPPING

What is the waiting period for delivery of my order?

Delivery times may vary depending on the products you choose. You will find detailed information about specific shipping times for each item when you select the "Add to Cart" option during the checkout process. Generally, we ship in-stock items within 24 hours of order confirmation, and we expect your order to arrive within 2-6 business days of the date you placed your order. We use renowned express courier services such as DHL, GLS, DPD and SDA to ensure fast and reliable deliveries.

Is it possible to pay in cash upon receiving the order?

We are sorry, but we currently do not support cash payment upon delivery of products.

Where is my order?

You can track your shipment in two easy ways. Log in to your account to track your shipment directly on our site. Alternatively, check your email - you will find a notification confirming that your order has been dispatched, along with a tracking code attached to keep you informed of the status of your delivery.

MADE

How can I request a return?

To initiate a return request, follow these simple steps:

  • Complete our online returns form by entering your order number and the email address associated with the order.
  • Select the items you wish to return and explain the reason for the return.
  • Send the return request and you will receive a confirmation via email.

What is the period within which I can request a return?

You have the option to request a return within 7 days of receiving your order.

Which items are eligible for return?

Most of our products are eligible for return, unless otherwise specified in the product description. Returned items must be in original condition, must not have been opened or used and must be sealed as at the time of delivery, without any signs of wear.

Will I receive a refund or replacement for my return?

You can choose between a full refund or a replacement for the returned item, at your discretion.

How long does the refund process take?

Typically, refunds for returned merchandise will be processed within 2 business days of receipt of the returned items into our warehouse.

How long does it take to receive a replacement?

Replacement of the returned item is made within 24 hours of receiving the items in our warehouse.

Why is it necessary to fill out the returns form on your website?

Filling out the returns form on our website helps us manage requests efficiently and quickly, ensuring everything is recorded correctly.

What is the maximum deadline for making a return?

Standard returns are accepted within a maximum period of 30 days from the date of purchase, and it is possible to return the items only for incorrect purchases, as long as the product is intact, unopened and sealed as at the time of delivery, without any sign of usury.

What should I do if I have further questions or need assistance?

If you have further questions or need assistance during the returns process, please contact our customer service. We are here to help you.

COMPLAINT

How can I file a complaint?

You can file a complaint by contacting our customer service through the following channels:

What is the period within which I can submit a complaint?

We encourage you to file a complaint as soon as possible after experiencing the problem. Ideally, within 14 days of discovering the irregularity.

What information do I need to provide when I file a complaint?

To process your complaint as efficiently as possible, please provide the following information:

  • Order number or customer reference.
  • Full details of the complaint, including reasons and details about the problem encountered.
  • Any photographic evidence or documents that may help you better understand the complaint.

What happens after I file a complaint?

Once you submit a complaint via email to info.accessorituning@gmail.com , our customer support team will review it carefully and provide you with a response within 2-5 business days. We will do our best to resolve your complaint as satisfactorily as possible.

What can I expect as a solution to my complaint?

The resolution to your complaint will depend on the nature of the problem and the specific circumstances. Possible solutions include a full or partial refund, product replacement, or a customized agreement to resolve the issue.

What to do if I am not satisfied with the response to my complaint?

If you are not satisfied with our response to your complaint or would like further clarification, please reply to our email and provide us with additional details. We will do our best to address this matter further.

How can I track the status of my complaint?

You can follow the status of your complaint by contacting us via the email address info.accessorituning@gmail.com . They will be happy to provide you with updates on the status of your complaint.

What should I do if I have further questions or need assistance?

If you have additional questions or need assistance with the claims process, please contact us via email info.accessorituning@gmail.com . We are here to help you resolve any issues or concerns that may arise.

Is something unclear?

For any clarification or support, do not hesitate to contact us. Our commitment is to provide responses within one day.